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Frequently Asked Questions

  • What payment methods do you accept?
    We currently accept payment by Visa, MasterCard, Apple Pay, Google Pay, Maestro, Amex, China Union Pay, JCB, Diner, Discover, and Electron are supported through guest checkout.
  • What currency is shown for products on the site?
    Prices on the site are shown in U.S. Dollars ($USD).
  • How is sales tax calculated?
    Orders shipped outside of Wyoming are not subject to any sales tax. Orders shipped within Wyoming are subject to the general sales tax according to location.
  • What size should I order?
    Please use size chart as a general guide to help you make a selection.
  • Do you offer any discounts or promotions?
    We regularly offer discounts and promotions via email. Sign-up for our newsletter to be ready for the next promotion.
  • Can I get a sample before ordering?
    We do not provide samples, but we offer detailed product descriptions and customer reviews to help you make an informed decision.
  • How do I know if a product is in stock?
    If a product is in stock, it will be available for purchase. Out-of-stock items will be indicated on the product page. We do offer a back in stock notification option.
  • How do I check my order status?
    Please note that we ask for a standard processing time of up to two business days (not including weekends or holidays) from the time your order is placed. A 'Processing' status means that your order has not yet been shipped. You will receive a tracking number by email once your order has been shipped.
  • How do I place an order?
    Browse our products, add your desired items to the cart, and follow the checkout process to complete your purchase.
  • Can I cancel my order after placing it?
    Orders can be canceled within 24 hours of placing them. Contact our customer support team as soon as possible for assistance.
  • What if I would like to modify my order / I ordered the wrong size.
    It is not possible to modify any details of your order after it has been placed. The shipping and payment methods, the number of products and the delivery address cannot be changed. We can, however, cancel an order at any point before it ships. You can then place a new order for the correct item.
  • What if I made a few orders, can I combine my shipping?
    It is not possible to modify any details of your order after it has been placed, nor to ship various orders together in the same package.
  • What if I was sent the wrong item. What should I do?
    Please email our customer service team with your order number and we will promptly send you a free prepaid return label.
  • What if I received a faulty item. What should I do?
    Please email our customer service team with your order number and we will promptly send you a free prepaid return label.
  • How do I track my order?
    Once your order is shipped, you'll receive a tracking number provided in your shipping confirmation email. You can use this number to track your order on our website or the carrier's website.
  • How long does shipping take?
    Shipping times depend on your location and the shipping method selected at checkout. Typically, orders are processed within 2-3 business days and delivered within 7-14 business days.
  • Do you ship internationally?
    No, we do not currently ship internationally. We ship to U.S. states only.
  • My shipment was marked delivered, however, I haven't received anything. What do I do?
    Lifelong Goods assumes the fault of USPS on a shipment that is marked delivered but is missing, lost or stolen. For more information please contact info@lifelonggoodsllc.com.
  • How do I create an account?
    You can create an account during the checkout process or by clicking the "Sign Up" button on our website.
  • What if I forgot my password?
    Click the "Forgot Password" link on the login page to reset your password.
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